Project services
24 hours - Immediate service
Complex IT solutions require professional customer and system support - if necessary around the clock. This is exactly what VEPROs Customer Support offers. Our experienced professionals ensure 99.9% availability of your IT systems.
At the same time, these IT specialists always have direct access to our software development department, which helps to answer even difficult questions.
Proactive monitoring!
Proactive real-time monitoring of all central system components allows potential problems to be identified and eliminated as early as possible, even before a malfunction occurs.
All these messages from our worldwide customers are displayed in real time in the VEPRO headquarters on the service dashboard and processed directly - the customer is not involved.
Service on site!
Almost all faults can be solved remotely via the central customer service department, but in few cases, it can be possible that a technical problem must be solved on site. As a DELL system partner, VEPRO uses their central service network to ensure that technicians are always on site within a few hours.
Our Customer Support is always in direct contact with the system technician of DELL. Where a problem can only be solved by a VEPRO specialist, our employees are also on site - already on the following day.